CX Sales
Leads, opportunities, accounts, contacts, forecasting, quotes and sales performance management.
On Cloud
Oracle Fusion CRM Support
Maximise the value of your Oracle CX Sales and Service applications with responsive support, continuous improvement and quarterly-update management from T-XIS.
Overview
Oracle Fusion CRM, now part of Oracle Customer Experience (CX), brings sales, service and customer data together in the cloud, so every team works from the same view of the customer.
A CRM is only valuable when people use it every day and trust the data in it. After go-live, sales processes change, territories are realigned, new products are launched and Oracle releases new features every quarter. Without the right support, adoption drops and the CRM falls behind the business.
T-XIS keeps your Oracle CX applications aligned with how your teams sell and serve. Our CRM experience extends back to Oracle Siebel CRM, and we combine it with our ERP background to connect customer processes to orders, billing and finance.
Applications We Support
CX Service
Service requests, knowledge, entitlements, queues and SLAs for customer service teams.
Partner Relationship Management
Partner onboarding, deal registration and channel sales for businesses that sell through partners.
Analytics & Reporting
Sales pipeline, forecast, service performance and activity reports and dashboards.
What Our Support Covers
Functional Support
Day-to-day user help, issue resolution, how-to guidance and process advice for sales and service teams.
Configuration & Enhancements
New fields, objects, layouts, workflows, validation rules and assignment rules as your processes evolve.
Territories & Security
Territory realignment, roles, data access and user administration as teams and structures change.
Integrations
Monitoring and enhancing integrations with ERP, marketing, telephony, e-mail and other systems.
Data Quality
Import, de-duplication, cleansing and mass updates so customer data stays accurate and trusted.
Quarterly Updates
Review of each quarterly release, regression testing of key processes and enablement of useful new features.
Reports & Dashboards
New and modified reports and dashboards for sales leaders, service managers and management.
Training & Adoption
Refresher and new-joiner training, quick-reference guides and adoption tracking.
Continuous Improvement
Regular reviews to identify automation, simplification and new capabilities that add value.
Support Models
Offshore Support
Cost-effective remote support from our team in India, with defined response and resolution times.
Onsite Support
Consultants at your location for critical periods, roll-outs and hands-on user assistance.
Flexible SLAs
Support packages sized to your user base, criticality and budget, from business hours to extended coverage.
Single Point of Contact
A dedicated support lead who knows your business and coordinates with Oracle Support when needed.
Why T-XIS
- CRM heritage from Oracle Siebel CRM
- Deep Oracle ERP and EBS expertise
- Front-office and back-office integration know-how
- Onsite and offshore delivery
- Flexible, transparent SLAs
- Commitment to total customer satisfaction
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- Oracle Partner
- ISO 9001:2015 Certified
- CMMI Maturity Level 3
- 100% Unconditional Success Guarantee