MII Applications on Oracle Technology
Air import and export jobs, MAWB stock, consolidations, billing and job profit, with WhatsApp, e-mail and Slack conversations filed against each job and a portal for your customers. Built for forwarders operating across several countries.
A forwarder's day is spent between systems and channels: a quote in one spreadsheet, the job in another, the MAWB number on a register, charges and costs somewhere else, and hundreds of WhatsApp messages and e-mails from customers and agents that nobody can find a week later.
MII Freight Forwarding brings it all together around one key: the job number. Requests, quotes, jobs, airway bills, milestones, invoices, costs and every conversation, whatever the channel, live on the same job, so anyone in the team can pick it up and see exactly where it stands.
It is built on Oracle Technology products and the Oracle database, and is designed for forwarders with branches in several countries.
Each operating country decides how it obtains MAWBs: from its own airline stock, or through a domestic agent or co-loader. Every job number starts with the branch, the direction and the year, such as BOM-AE-26-00001, so jobs are recognisable at a glance.
Customers send requests through the portal, or staff enter them. Staff quote the sell price with the expected internal cost, and the customer accepts or rejects online. An accepted quote opens the job, its charges become the job's charge lines, and the conversation continues on the job.
Each job holds the parties (customer, shipper, consignee, overseas and domestic agents), cargo lines with volume and chargeable weight calculated automatically, milestones and documents. Ticking a milestone updates the job status and can notify the customer and agents.
Manage own MAWB stock per branch and airline, with numbers and check digits generated from a range and the next free number taken automatically, or record numbers issued by an agent with the airline prefix and check digit verified. Ship direct, or consolidate several house airway bills under one master and record flight milestones once for every house.
Each charge line carries both the sell side, to the customer or overseas agent in any currency, and the cost side from airlines, agents and truckers, with vendor bill numbers. Margin is shown in the branch currency using dated exchange rates. Post invoices, debit notes and credit notes, record payments, print invoices and see the profit on every job.
One conversation per job, across WhatsApp, e-mail, Slack and the customer portal. Every message is marked for everyone, customers only, agents only or internal only, so agents never see customer messages and customers never see agent ones. Incoming messages are filed on the right job using the job number, the message they reply to, or the sender's open job, and anything unmatched lands in a staff inbox.
E-mails go out with the job number in the subject, and replies come back to the job with attachments filed automatically. WhatsApp messages, images and documents arrive on the job, with delivery and read receipts. Every job message is mirrored to a Slack thread for the branch, and the team can reply from Slack.
Customers sign in to raise requests, accept quotes, track shipments and milestones, download documents, message the team and view invoices. Company users see their company's jobs, or only their own requests if you prefer.
Administrator, manager, operations, sales, accounts and view-only roles, with staff seeing only the branches assigned to them.
MII Freight Forwarding is built on Oracle Technology products and the Oracle database. It runs in any browser, on your premises or in the cloud. WhatsApp uses the official WhatsApp Business platform, and connecting WhatsApp, Slack and inbound e-mail requires the service to be reachable securely from the internet, which T-XIS sets up as part of the implementation.
Read more: Freight forwarding software: run every air shipment and conversation on one job number.
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